Last Updated: 17 November 2022
We use Software under a license agreement with our technology partner Verto Group Pty Ltd, who are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. For more information on how Verto Group use personal information, please refer to the Verto Group Privacy Policy here.
However, it is our responsibility to collect and manage information that you as the user provide (“User Provided Information”) or information that is automatically collected through the use of the Software “Automatically Collected Information”). This Privacy Policy will outline how User Provided and Automatically Collected Information is collected, used and managed. ; however, we have responsibility for collecting and managing the information obtained for “User Provided” or “Automatically Collected” information.
When is information collected?
User Provided Information – The Software obtains the information you provide when you download our Mobile Application and submit forms (enquiries/testimonials) and create an account within the Software (if relevant). Creating an account is optional; however, please keep in mind that you may not be able to use some of the features offered by the Software if you do not have an account.
What ‘User Provided’ information is collected?
(a) Your name, phone number and email address when you make an enquiry; and
(b) Your name, email address and phone number information when you submit a prayer request; and
(c) Your name, email address, date of birth, gender, state, country, password, content preferences and optional phone number and profile picture when you create an account.
(d) (if relevant) your name, email address, address, state, cause and donation amount ($) when you submit a payment.
Any financial information such as credit card or bank details are collected at the time of making a one-off or recurring payment, for the purposes of processing those payments. Please refer to our Payment Terms and Conditions for more details.
What ‘Automatically Collected’ information is collected?
Our Software may collect certain information automatically, such as your operating system (browser and platform), your IP address and information about the way you use the Software. (See: “Automatic Data Collection”). If you would like to disable ‘cookies’, you can do so within your browser settings.
Is location information collected?
(a) If there is only one location listed for us, then we do not collect precise information about your location.
(b) If there are multiple locations listed for Us and you have enabled Location Services on your device or browser, our Software will only collect precise information about the location of your device in order to calculate distances from your current position to our nearest locations.
You can disable Location Services in your browser and device settings.
Do third parties see and/or have access to information?
We may share your information with third parties only in the ways that are described in this privacy statement.
We may disclose ‘User Provided’ and ‘Automatically Collected’ Information:
(a) to our employees, contractors, suppliers, agents or service providers in order to deliver our services to you;
(b) As required by law, such as to comply with a subpoena, or similar legal process;
(c) When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
(d) With our trusted services providers who work on our behalf, and have agreed to adhere to the rules set forth in this privacy statement including but not limited to Verto Group, whom we license Software from, that manage all our web and mobile applications.
(e) To third party analytics companies as described below under the Section entitled ‘Automatic Data Collection.’
We may need to disclose your personal information to a third party located overseas, for a purpose set out in this Privacy Policy, or where you have provided your consent for us to do so. In this case, we will only do so to the extent necessary and take reasonable steps where we can to ensure that the third party handles your personal information in accordance with Australian privacy laws.
Automatic Data Collection
We may work with analytics companies to help us understand how the Software is being used, such as the frequency and duration of usage and what content is accessed the most.
How can I update my details?
If you have an Account, you may update your Account including name, phone number, date of birth, gender, state, password, content preferences and profile picture under ‘My Profile’. If you are unsure how to do this, please contact us. However, if you do not have an account, you can contact us and we can update these for you.
How do I delete my account?
If you have an Account, you may delete your account by selecting ‘Delete Account’ under ‘My Profile’ to have all your details removed from our system. This will remove your account including all personal details and content preferences. If you are still unsure how to do this, or if you do not have an Account please contact us and request to be removed from the system.
Data Retention Policy, Managing Your Information
All information collected is stored on our secure servers located in Australia. We will retain User Provided data for as long as you use our Software and for a reasonable time thereafter. If you would like us to delete User Provided Data that you have provided, please contact us directly.
Please note that some or all of the User Provided Data may be required in order for the Software to function properly, and we may be required to retain certain information by law.
Children
We do not use the Software to knowingly solicit data from, or market to, children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us directly.
Security
Our technology partner is concerned about safeguarding the confidentiality of your information. They provide physical, electronic, and procedural safeguards within their Software to protect information that is processed and stored. For example, they limit access to this information to authorised employees and contractors who need to know that information in order to operate, develop or improve their Software. Please be aware that although they endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
Changes
This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here. You are advised to consult this Privacy Policy regularly for any changes.
Your Consent
By using the Services, you are consenting to our processing of User Provided and Automatically Collected information as set forth in this Privacy Policy now and as amended by us. "Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in Australia. If you reside outside of Australia your information will be transferred to Australia, and processed and stored there under Australian privacy standards.
By using the Software and providing information to us, you consent to such transfer to, and processing in, Australia.
Contacting us
If you have any questions regarding Privacy while using the Software, or have questions about these practices, please contact us directly at:
Tea Tree Gully Community Church is committed to handling your personal information with integrity. This policy outlines our ongoing obligations in respect of how we collect and manage Personal Information.
TTGCC has adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988. The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.
Personal Information is information that identifies an individual. Examples of Personal Information we might collect include names, addresses, email addresses, phone numbers, and dates of birth.
We collect minimal Personal Information for the primary purpose of providing our services to you, including pastoral support, mailing lists, and general correspondence as a necessary part of your ongoing involvement in our organisation. The type of information we collect may include names, addresses, phone numbers and email addresses and your date of birth.
We may also use your Personal Information for secondary purposes, such as the creation of a mailing list for an event. You may unsubscribe from our mailing lists or have your details removed from our register at any time by contacting us in writing or choosing the unsubscribe option on email correspondence.
Sensitive information is defined in the Privacy Act to include information about an individual's racial or ethnic origin, religious or philosophical beliefs, criminal record, or health information.
Sensitive information will be collected by us only when relevant and used only with your consent. There are times when this information is required by law such as screening volunteers who work with children. There may be times when we as an organisation are required by law to disclose such information and in this situation, your consent is not required.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
We do not collect or store any personal financial information such as bank accounts or credit card details except those provided for the purposes of paying for services provided with an invoice.
Anytime we process a payment from you using a credit card we will use a secure third-party payment system meaning your personal financial information is not provided to us.
You have the right to relate to us under a pseudonym if your personal circumstances warrant it. This does not apply to any circumstances where your full legal name is required to undertake employment or any clearance checks required by law.
You have the right to remain anonymous in your initial contact with us as an organisation. It is always your choice as to whether you disclose any personal information to us and you doing so will imply your consent to us storing that information while you are actively involved with us.
Without accurate Personal Information, we may be limited in the services that we can be reasonably expected to provide to you.
Your Personal Information will not normally be disclosed to others. There may be a limited number of circumstances where this is necessary including the following:
• Third parties where you consent to the use or disclosure or would reasonably expect disclosure or disclosure is necessary for pastoral care and follow-up.
• Where required or authorised by law.
Your personal information will not be disclosed to overseas recipients unless required for a specific purpose and with your consent.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained or you cease to be actively involved with us, we will take reasonable steps to destroy or permanently de-identify your Personal Information. Names may be kept for the purpose of historical church records.
We make use of video and photography to record the life and activity of the church. Please be aware that by attending or participating in church events, you may be photographed or videoed.
These images may be used by the church for various purposes including posting content, equipping, or promotional material. They may be published online, including on social media sites, or in printed material.
In attending church events, services, programs, and meetings you give permission for your image to be taken and used according to this policy.
If you would like an image of yourself removed, or would like to opt out of allowing your image to be used for church-related purposes, you can advise us in writing by emailing admin@ttgcchurch.com.au
Please be advised that it may not be possible for your image to be removed from video footage.
You may access the Personal Information we hold about you and update and/or correct it. If you wish to access your Personal Information, please contact us in writing.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up to date. In most cases, we won’t ask you for personal information as it is your choice to provide it. It is therefore your responsibility to inform us of any changes to your information that we might require to keep providing our services to you. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Tea Tree Gully Community Church
1405 Golden Grove Road. Golden Grove SA 5125
email: admin@ttgcchurch.com.au
Phone 08 8289 4879